Customer Service Pricing Analyst

Hoshizaki America•San Antonio, TX

About The Position

The Customer Service Pricing Analyst supports the Customer Service group and corporate pricing strategies. The role maintains accurate pricing data in the Lancer ERP system and manages day-to-day pricing and analytics requested by customers and management. It also supports the Customer Operations department with sales processes and reporting. The position monitors gross margins on sales and proposes changes, ensures pricing initiatives align with JSOX compliance, and requests price activation or deactivation as needed. It maintains pricing for parts and equipment, analyzes revenue and unit trends, develops annual pricing as directed by management, maintains customer pricing contracts and approval processes, and supports reporting and implementation of the Pricing Policy. The role also responds to customer complaints and questions, establishes standard work instructions and procedures, and supports continuous improvement, lean and Six Sigma principles, and customer satisfaction. The job operates in a combination of field and professional office environments and routinely uses standard office equipment. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and vibrations; workplace noise is usually moderate. Regular duties include talking and hearing, and frequent duties include standing, walking, handling or feeling objects, and reaching. The position occasionally requires lifting office products and supplies weighing up to 25 pounds.

Requirements

Three to five years of experience in a manufacturing environment.
High school diploma or GED equivalency required.
Minimum of two years of general office experience required.
Strong Microsoft Office skills; proficiency in word-processing and spreadsheet applications is required.
Strong analytical skills.
Working knowledge of MRP manufacturing operations.
Strong organizational and problem-solving skills.
Excellent oral and written communication skills.
Ability to type and enter data accurately and in a timely manner.
Ability to interact effectively with individuals at all levels of the organization.
Ability to communicate effectively with customers and coworkers and establish good working relationships.
Ability to talk and hear regularly and to stand, walk, handle or feel objects, and reach frequently.
Ability to occasionally lift office products and supplies weighing up to 25 pounds.
Legally authorized to work in the United States without requiring employer sponsorship to obtain or maintain work authorization.

Nice To Haves

College degree preferred; some college in a business-related field is helpful.
Background in Operations or Cost Accounting.
Experience in a sales and/or customer service environment.
Bilingual ability.
Experience with MS Word and Excel.

Responsibilities

Maintain pricing for parts and equipment to support customer needs.
Provide trend analysis on revenue and units.
Develop and maintain new-year pricing as defined by management.
Maintain contracts related to customer pricing.
Maintain RINGI and approval processes as required.
Define and maintain JSOX requirements as defined by management.
Develop and maintain reporting to support departmental and corporate requirements.
Assist in implementing the Pricing Policy.
Resolve customer complaints and answer questions about service and procedures in a timely manner.
Define and implement standard work instructions and procedures for efficient processing and improved service.
Support an organizational culture focused on continuous improvement, lean and Six Sigma principles, and customer satisfaction.
Monitor gross margins on sales and propose changes accordingly.
Ensure pricing initiatives align with JSOX compliance and request price activation or deactivation as needed.
Support the Customer Operations department with sales processes and reporting.