Customer Service Planner

Cummins • York, SC

39d • $56,800 - $85,200 • Onsite

About The Position

We are looking for a talented Customer Service Planner to join our team specializing in Supply Chain Planning for our Cummins Inc. facility in York, SC. Under minimal supervision and in accordance with Cummins Delegation of Authority Policy, determines the quantity and order date for materials needed to meet the master production schedule or independent customer demand. Expedites purchase or production orders as appropriate.

Requirements

• Minimal supervision
• Adherence to Cummins Delegation of Authority Policy
• Determine quantity and order date for materials
• Meet master production schedule or independent customer demand
• Expedite purchase or production orders
• Adhere to all HSE standards and training
• Perform quality checks on planning master data
• Support PFEP
• Disposition non conforming materials
• Initiate timely purchase and work orders
• Align with demand plan and customer needs
• Participate in allocation calls
• Collaborate with suppliers
• Coordinate with Supply Chain Planners
• Reconcile order boards
• Follow through on delivery risks
• Support the Deliver Supplier Improvement Process
• Strong communication skills
• Active participation in improvement projects
• Ongoing personal development aligned with business goals

Responsibilities

• Strengthen workplace safety culture by promptly reporting hazards, incidents, and near-misses while consistently adhering to all HSE standards and training.
• Improve data accuracy and part readiness through diligent quality checks on planning master data and proactive actions supporting PFEP.
• Reduce delays and scrap by partnering with Quality to quickly disposition non conforming materials and prevent downstream disruptions.
• Ensure stable and reliable supply by initiating timely purchase and work orders that align with the demand plan and customer needs.
• Minimize supply constraints through active participation in allocation calls and collaboration with suppliers to shorten lead times and right size order quantities.
• Optimize global inventory balance by coordinating with Supply Chain Planners to reposition excess stock, recover backorders, and support ramp up/ramp down changes.
• Drive supplier performance improvements by reconciling order boards, following through on delivery risks, and supporting the Deliver Supplier Improvement Process.
• Enhance team effectiveness through strong communication, active participation in improvement projects, and ongoing personal development aligned with business goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed