OHSU Customer Service Patroller

SP Plus Corporation•Portland, OR

12d•Onsite

About The Position

SP+ is an artificial intelligence company for the real world, using computer vision to enable checkout-free parking experiences. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Our OHSU client is seeking their next Customer Service Patroller. This position provides extensive customer service outreach and education to the OHSU community. Customer Service Patrollers are responsible for heavy customer service interactions in person, by email, and over the phone with a focus on providing general information and assisting customers with access to OHSU. This position is responsible for conducting foot and vehicle patrols to provide customer service, educate and assist customers and monitor lots; providing assistance to OHSU Transportation & Parking staff and partners in meeting daily operational needs, and assuring access to/from and throughout OHSU. This position is responsible for the issuance of warnings, tickets, and for conducting other procedures as necessary by OHSU Transportation & Parking policy. Customer Service Patrollers are flexible to the variable needs of Transportation & Parking and frequently engage in strenuous and repetitive physical activity both indoors and outdoors, including placement and removal of barricades and signage. This position must demonstrate an extremely high level of interpersonal and relationship building skills, conflict resolution skills, empathy, confidentiality, and integrity.

Requirements

High school education or up to one month related experience or training or equivalent combination of education and experience.
Availability to work 2nd shift, 3rd shift and/or week-ends may be required.
The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.
Mathematical skills: ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Language skills: ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning ability: ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of geography of the area they are enforcing
Knowledge of hazards and safety precautions
Ability to use a hand-held computer
Ability to operate a motorized vehicle or bicycle
Ability to understand and apply parking regulations
Ability to interact with others in a courteous and tactful manner
Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
Ability to effectively respond to customer problems or complaints
Ability to work effectively on teams as well as independently
Excellent verbal and written communication skills
Must be Highly Organized and Detail Oriented with a sense of Accountability
Ability to use clock (standard/military time), calculator, or credit card machine to handle transactions
Ability to walk for extended periods of time
Ability to work in all weather conditions
Must be 18 years of age or older at time of hire
The employee must be able to meet all requirements of the position and must have excellent relationship building skills and customer service skills, including patience and understanding of customer’s needs and the ability to diffuse situations.
It requires the ability to work in all weather conditions including heat, cold, wet, and slippery, unstable, or inclined surfaces.
This position requires the ability to walk for up to 8 hours at time throughout the Marquam Hill and South Waterfront Campuses, including parking lots and structures, sidewalks, paths, stairwells, etc., unaided as well as safely drive a company vehicle.
The employee must be able to speak clearly and use a telephone, cell phone, two-way radio, handheld, and License Plate Recognition (LPR) system, as well as a computer and other basic and specialized office and field equipment.
The employee must be able to prioritize and deal with multiple demands on their attention.
Must be able to lift and carry at least 50 lbs.
Must have the ability to sit at a desk for up to 8 hours per day using typical office equipment.
Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.

Nice To Haves

Energetic with data entry skills and familiarity with smartphones and tablets
Previous Parking and LPR (license plate recognition) software experience a plus
Attention to Detail imperative
Previous Customer Service Experience Required
Clean driving record to pass MVR check necessary

Responsibilities

Provide assistance to Transportation & Parking staff and partners in meeting daily operational needs.
Assure access to/from and throughout OHSU
Act as back up for the parking coordinator, events, project teams, traffic control, and/or other positions.
Provide customer service by answering questions regarding directions, events, building locations and parking policies.
Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets. Impound, boot or relocate vehicles as directed.
This position requires the ability to work alone and therefore must exercise proper judgment, tact and diplomacy in dealing with people.
Assist maintenance staff with duties related to parking equipment and facility upkeep and maintenance. This includes but is not limited to: inspecting and assessing lots for maintenance issues, painting, cleaning and repairing parking meters and pay and display machines, installing signs, sign posts and meter posts.
Assist event staff with activities related to parking for events. This includes but is not limited to: setting up for events, traffic control, receipt of payment for parking, and lot usage control.
Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.
Complete other related duties as assigned.
Please note that Customer Service Patrollers are not sworn police officers and have no arresting authority.