Customer Service Order Management

Trane Technologies • Charlotte, NC

1d • $45,000 - $65,000 • Onsite

About The Position

The Customer Service Order Management role serves as the primary link between customers and the supply chain, driving satisfaction through the end-to-end pre-order to shipment process. You will manage the end-to-end journey—from initial product inquiry to post-delivery support—ensuring every interaction is seamless and satisfaction is guaranteed. By eliminating operational barriers and leveraging data-driven problem-solving (MDI), you will directly facilitate business growth and drive continuous performance improvements across the organization.

Requirements

• High school diploma or equivalent required.
• Experience: 5+ years of proven success in customer service or account management, ideally within a manufacturing or aftermarket environment.
• Technical Proficiency: Hands-on experience with ERP systems (Oracle preferred) and CRM platforms preferred
• Experience with Excel required
• Soft Skills: Exceptional communication, detail-oriented problem-solving, and the ability to manage high-volume transactions in a fast-paced setting.

Responsibilities

• Strategic Pre-Order Support: Consult with customers on pricing, technical specifications, and custom product solutions to deliver accurate proposals and quotes.
• Fulfillment Coordination: Manage the end-to-end flow from receipt to shipment; update promise dates and monitor progress through internal operating systems.
• Cross-Functional Coordination: Partner with shipping, engineering, and sales offices to maximize delivery performance and resolve complex inquiries.
• Systems Expert: Utilize Oracle and advanced sales communication tools to maintain high-quality data integrity and efficient order fulfillment.
• Operational Excellence: Process claims and returns (CRA) efficiently in line with company policy while maintaining a high standard of professional service.
• Technical Advocacy: Act as a first-line resource for product questions, referring specialized technical needs to the appropriate channels to ensure accuracy.
• Process Improvement: Participate in MDI (Managing for Daily Improvement) sessions to identify trends and implement solutions that increase processing consistency.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED