Order Management

Anthropic•San Francisco, NY

14h•Hybrid

About The Position

We're seeking an experienced Order Management professional to join our Revenue Accounting Team. In this pivotal role, you'll spearhead the development and scaling of our order management processes while solving complex, cross-functional challenges. You'll collaborate across the organization to drive critical financial infrastructure improvements. If you're passionate about making a significant impact at an innovative company at the forefront of AI development, join us in our mission to build cutting-edge, safe AI systems.

Requirements

Bachelor's degree in Accounting, Finance, or related field
7+ years of progressive experience in Billing/Order Management within high-growth SaaS/technology companies, including 5+ years in a reviewer role
Working knowledge of ASC 606 revenue recognition principles
Expert understanding of Quote-to-Cash processes for SaaS, covering both subscription and consumption-based business models across B2B and B2C products
Extensive experience with contracting systems, billing platforms, payment processors, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora)
Proven track record leading large-scale strategic initiatives end-to-end
Outstanding communication and interpersonal skills
Demonstrated ability to build relationships with diverse stakeholders and influence without direct authority

Nice To Haves

Exceptional organizational skills with meticulous attention to detail
Proactive problem-solver who can identify opportunities for process optimization
Adaptability to thrive in fast-paced, ambiguous environments
Data-driven approach to business process development; SQL and database experience a plus
Experience with third-party marketplace integrations (AWS, GCP, Azure)
Proven ability to provide guidance, mentorship, and project leadership to team members and contractors

Responsibilities

Drive aspects of order management and billing operations, ensuring accuracy, completeness, and timeliness
Independently resolve complex billing scenarios, including contract modifications, usage disputes, and non-standard pricing structures
Lead comprehensive User Acceptance Testing (UAT) for new product launches and influence product introduction processes by providing expert guidance on billing and order management implications
Support monthly accounting close activities, including contract review, usage validation, invoice verification, journal entries, and analytics
Develop and track operational metrics to support strategic decision-making
Support global business operations and international customer requirements
Collaborate closely with other pillars of the Revenue Accounting and Operations Team, including Revenue Accounting, Technical Revenue Accounting, and AR & Collections
Cultivate strategic partnerships with cross-functional teams across the Quote-to-Cash ecosystem, including GTM, Legal, Tax, Billing Engineering, and Finance Systems
Identify and implement process improvements to enhance efficiency, scalability, and overall customer experience
Partner with vendors to optimize billing systems, evaluate new features, and implement innovative solutions
Independently own the end-to-end RFP process and implementation of new systems in the order management domain, from initial requirements gathering through selection, deployment, and integration
Establish and maintain robust controls and segregation of duties within order management and billing operations
Support audit requirements by preparing documentation and addressing inquiries
Develop and maintain documentation for team processes and procedures