Customer Service and Order Management Specialist

C.A. Carlin•Schaumburg, IL

7d•$45,000 - $50,000•Hybrid

About The Position

The Customer Service/Order Management Specialist role provides excellent, timely, accurate and professional customer service to clients, customers, and internal sales departments. This role requires strong communication, problem solving and data entry skills. Hybrid; in office 2 days/week (Wednesday & Thursday) Schaumburg, IL Salary: $45,000 - $50,000 based on experience, qualifications, and skills At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands for consumers and their families. If you’re looking for a sign to apply, here it is!

Requirements

Strong Microsoft Excel experience
Experience with Outlook
Flexible with excellent customer service and communication skills
Problem solver with strong analytical skills
Ability to work well under pressure
Accurate data entry skills
Ability to work as part of a team as well as independently
Excellent organizational skills with focus on detail

Nice To Haves

Prior experience with a CPG broker/ manufacturer
Prior experience supporting a sales team

Responsibilities

Provide excellent, timely, accurate and professional customer service.
Manage incoming orders and input into order entry system.
Review orders for accuracy and completion.
Assist customers/clients with questions or problems on their orders.
Maintain necessary data within order entry system to ensure efficient processing.
Work on a variety of web-based client systems.
Communicate openly with clients, customers, and internal sales department to resolve inquiries.