Order Management Specialist

Galaxy Gaming•Las Vegas, NV

1d•Onsite

About The Position

Galaxy Gaming is an innovative, customer-focused brand of omnichannel table game experts. Our team proudly represents world-famous table games and side bets, over 20 years of iGaming experience, proven-performing technology and solutions, industry-leading service levels, and much more on the horizon. Join the Galaxy! Position Overview The Order Management Specialist oversees all aspects of order management, customer service for product installations, and scheduling. The position is based in the Las Vegas office.

Requirements

Excellent verbal and written communication skills.
Strong focus and attention to detail in all projects, even in a dynamic environment.
Ability to multitask and manage multiple routines simultaneously.
Exceptional time management and prioritization skills.
Always maintain a positive attitude and professional demeanor
Respond promptly and professionally to common inquiries, complaints, or requests from various internal and external parties.
Ability to build and maintain strong relationships with customers and service contractors.
Capable of reading, writing, and interpreting detailed, concise, and accurate documents, including reports, policies, procedures, and correspondence
Skilled in maintaining organization, meeting deadlines, and demonstrating integrity and discretion when handling confidential information
Proficient in Outlook, Word, Excel, and PowerPoint
General computer literacy with an aptitude for using various computer applications
Must be able to obtain a Nevada gaming license
Bachelor’s Degree in business or a related field and/or a combination of education and equivalent work experience in a related field
Experience with order management, including processing sales and work orders
At least 1-2 years of project management or administrative experience
At least 3 years of customer service experience

Nice To Haves

Experience using ERP/CRM systems preferred

Responsibilities

Process and maintain accurate data in NetSuite for all electronic product orders
Collaborate with various departments and clients to ensure that all tasks required for installation are completed on time
Confirm client contacts and schedule IT/installation calls
Verify compliance requirements for shipments and installations
Confirm product configurations on orders and update work orders to facilitate installation
Update service tickets with the required status and information for installations and maintain a service calendar linked to open installation service tickets
Utilize business applications such as NetSuite, field management software, and call center software to facilitate the flow of information among team members and across various departments
Update NetSuite with order statuses
Fulfill orders and record the installation of finished assemblies at client locations while processing any return authorizations from clients
Prepare packing lists for compliance and shipment as necessary
Process installed items to convert inventory into fixed assets
Assist with special product orders
Review NetSuite Opportunities pending signed contracts with the sales team to identify orders that should have inventory committed before the normal order processing stage
Process Product Only sales orders
Perform other duties as assigned