Order Management Specialist

Stoneridge • Lexington, KY

2d • Onsite

About The Position

Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team. JOB SUMMARY: Manage all incoming customer demand data to ensure accuracy and visibility for scheduling of external supplier component releases and internal production scheduling. The overarching goal of this role is to build positive and productive customer relationships.

Requirements

• High School Diploma or equivalent
• Excellent written and verbal communication skills
• Understanding and familiarity of computerized invoicing, scheduling, shipping, and accounts receivable
• Knowledge of production and inventory control procedures
• Ability to negotiate and identify potential solutions to customer concerns
• Highly organized
• Able to work independently, managing projects and processes with focus on time sensitivity and result accuracy
• Exhibit competent ability to work within planning and analysis software systems

Responsibilities

• Process and track customer sales order releases and follow-up, as required, to ensure timely deliver of finished goods to customers
• Utilize customer specific systems and tools, as necessary, to support and manage demand data, product pricing, and other customer communications
• Respond to customer inquiries or complaints regarding SRI products or services
• Maintain records and files for assigned customer accounts
• Assist material planning and production scheduling in the maintenance of appropriate inventory levels, such that products are delivered on-time and at standard cost
• As necessary, actively negotiate and identify potential solutions to customer concerns
• As necessary, provide sales forecast data to SRI sales and commercial teams
• Assist plant in forecasting to support budget/financial planning

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED