Order Management Specialist

MacLean Power Systems•Mankato, MN

16h•$19 - $26

About The Position

MPS Mankato is seeking a detail-oriented professional to act as the primary liaison between our customers and our internal manufacturing and accounting teams. This is an operational role focused on technical order accuracy, financial resolution, and supply chain coordination. You will manage the entire order lifecycle—from navigating customer portals to ensuring the accuracy of the final invoice.

Requirements

Experience: 3-5 years of experience in customer account management, sales support, or logistics. Manufacturing experience is strongly preferred.
Technical Skills: Proficiency with Microsoft Office is required. Experience with JDE (JD Edwards) or similar ERP systems is a significant plus.
Financial Literacy: Ability to understand pricing models, calculate margins, and resolve billing disputes.
Education: High School Diploma or GED required.
System Agility: Ability to navigate through multiple computerized systems (Internal ERP, Customer Portals, Vendor Sites) with speed and accuracy.
Process Discipline: Ability to interpret and enforce company policies regarding order acceptance and returns.
Analytical Thinking: Ability to review complex documentation (Purchase Orders, Bills of Lading, ECRs

Nice To Haves

Associate’s degree in business or related field preferred.
Manufacturing experience is strongly preferred.
Experience with JDE (JD Edwards) or similar ERP systems is a significant plus.

Responsibilities

Order Entry & Review: Analyze incoming purchase orders for discrepancies in pricing, revision levels, and terms prior to entry. Navigate external customer portals to retrieve specifications and upload required documentation.
ERP Data Management: Serve as a subject matter expert for the ERP system. Create and maintain "Product Masters" and customer data files, ensuring all routing instructions and ship-to information are precise.
Engineering Change Management: Process and monitor Engineering Change Requests (ECRs). Ensure that obsolete part revisions are halted and new specifications are implemented immediately across the production schedule.
Supply Chain Coordination: Manage "Value-Added Services" by issuing purchase orders to external vendors for painting, heat treating, and machining. Monitor vendor performance and timeline adherence.
Logistics Support: Assist the shipping department by coordinating and expediting pickups to meet strict delivery windows. Manage Advance Shipment Notices (ASNs) and resolve delivery issues.
Financial & Invoice Resolution: Collaborate with the Accounting department to resolve complex invoice discrepancies, debit/credit memos, and pricing errors. Ensure pricing aligns with valid quotes and contracts.