Customer Support & Order Management Specialist

Bitzer US Inc • Flowery Branch, GA

3h • Onsite

About The Position

The Customer Service Representative is responsible for supporting the customer service, sales, and order entry functions of BITZER. The ideal candidate must be effective and efficient with processing all customer requests with minimal supervision and within BITZER’s guidelines.

Requirements

• Strong project management and problem-solving skills
• Ability to apply common sense to understand and carry out details
• Familiarity with CRM systems and workflow concepts
• Must be able to handle a high volume of emails and calls simultaneously.
• Ability to multi-task in a fast-paced environment and meet deadlines with frequent interruptions.
• Excellent written and verbal communication skills with the ability to interact well with people.
• Computer experience with Windows and MS Office tools such as Word, Excel and Outlook.
• General understanding of order entry and B2B sales processes.

Nice To Haves

• HVAC/R technical skills a plus.

Responsibilities

• Coordinate all Customer Service activities associated with assigned market or product line.
• Ensure quotes and orders are promptly processed, as well as accurately conveyed and entered both the company ERP and CRM systems.
• Understand customer needs and requirements to assist with product configurations and selections.
• Work closely with Engineering, Manufacturing and Purchasing to ensure customer orders meet associated delivery deadlines and quality expectations.
• Communicate with internal departments such as Operations, Technical Support, Quality, Sales, Accounts Receivable, and Engineering as required.
• Oversee the status of assigned orders from entry through production and delivery.
• Research purchase and account histories
• May handle freight quotes and logistical issues.
• Coordinate order fulfillment through remote locations as needed.
• The CSR will be expected to go on-call during their assigned weeks throughout the year. Each CSR will also be assigned a holiday for the on-call rotation. While on-call, the CSR is responsible for any emergency orders/calls that come in afterhours or on the weekend/holiday.

Benefits

• Medical Insurance (heavily subsidized by the Company)
• Dental Insurance
• Company paid Vision Insurance, $50,000 life insurance and Short and Long-Term Disability
• 2 Weeks Paid Vacation and 5 Paid Personal Days
• Education Reimbursement (must be approved by manager)
• 401(k) Plan where it matches dollar-for-dollar up to 4% of compensation; 100% vested immediately
• Company Long Term Incentive Plan based on the profitability of the Company; 100% vested after 6 years on a graded scale)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed