Customer Support/Order Entry Specialist

Aston Carter•Tigard, OR

1d•$20 - $21•Onsite

About The Position

The Order Fulfillment Associate, also known as the Customer Support Specialist I, is responsible for processing orders using our Enterprise Resource Planning (ERP) system. This role involves managing orders through the fulfillment process using a ticketing system and providing customers with the highest level of service possible.

Requirements

Customer service experience.
Proficiency in data entry.
Experience with ERP and CRM systems.
Strong communication skills.
Knowledge of Microsoft Office suite (Excel, Word, Outlook, Teams).
High School Diploma or GED with at least 6 months of relevant experience.
Ability to collaborate with a diverse cross-functional team.
Capability to prioritize, manage multiple tasks, and adhere to a continuous improvement philosophy.

Responsibilities

Process purchase orders in the ERP system with a focus on accuracy and attention to detail.
Review purchase orders against quotes and resolve any customer purchase order issues.
Use the company CRM system to manage work queues and verify customer product certifications.
Collaborate with the sales team to obtain approval on drop-ship orders and verify discounts on purchase orders.
Respond to customer inquiries, providing speedy and thorough resolutions to ensure customer satisfaction.
Handle day-to-day correspondence via email and phone, addressing inquiries regarding lead times, order status, and back-ordered materials.
Work with customers to resolve pricing issues as they occur.
Collaborate with the sales operations team to prioritize orders when inventory is limited.
Build rapport with new and repeat customers through exceptional customer service.
Review and execute change orders and correction requests.