Order Entry Specialist

Lion•Dayton, OH

About The Position

The Order Entry Specialist will work within the Customer Sales and Support team to ensure accurate entry of Uniform orders. ESSENTIAL FUNCTIONS: Responsible for ensuring orders within assigned regions are processed quickly and accurately. Meet and/or exceed productivity and quality levels outlined in defined KPI’s. Understanding and ensuring contractual obligations on orders are implemented. Effectively communicate and/or collaborate with customers, Dealers, Sales, and/or Customer Service counterparts in a timely manner to resolve scenarios that prevent an order from moving through the process. Prioritize orders with special handling requirements. Work as a team in assisting others in the department to meet group goals. Participate in review process of team metrics Respond to trends that are negatively affecting the business Work in multiples systems/programs relating to sales, order entry and quoting. Work with Distribution center on an as-needed basis to determine complex configuration solutions. Participate in ISO audits and documentation updates. Other duties as needed.

Requirements

3-5 years Customer Service/Data Entry experience
High school diploma, college preferred
Excellent organizational skills
Ability to adapt quickly to process changes and requests
Ability to understand technical products
Digital proficiency, with a strong understanding of Microsoft Suite
Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls
Hearing and vision required to be within normal ranges with or without correction
Required to operate traditional office equipment including laptops, computer monitors, headsets, and telephones
Displays an ambitious, positive attitude
Interpersonal skills to build relationships with all levels of the organization
Comfortable challenging supplied inputs and questioning existing processes
Ability to manage multiple priorities, meet deadlines, work proactively and independently in a fast-changing environment

Nice To Haves

Product knowledge with uniforms or certified products a plus
Salesforce and Oracle experience a plus

Responsibilities

Ensuring orders within assigned regions are processed quickly and accurately
Meet and/or exceed productivity and quality levels outlined in defined KPI’s
Understanding and ensuring contractual obligations on orders are implemented
Effectively communicate and/or collaborate with customers, Dealers, Sales, and/or Customer Service counterparts in a timely manner
Prioritize orders with special handling requirements
Work as a team in assisting others in the department to meet group goals
Participate in review process of team metrics
Respond to trends that are negatively affecting the business
Work in multiples systems/programs relating to sales, order entry and quoting
Work with Distribution center on an as-needed basis to determine complex configuration solutions
Participate in ISO audits and documentation updates
Other duties as needed