Order Entry Specialist

Aston Carter•Minneapolis, MN

7d•$24 - $24•Hybrid

About The Position

The Order Entry Specialist plays a crucial role in processing orders, solving problems, and responding to inquiries about order status. This position involves supporting high-spend customers with large volume orders and managing salesforce cases and credits. The specialist will ensure accurate entry and management of customer orders, resolve inquiries, and maintain a seamless order lifecycle. This role demands strong attention to detail, excellent communication skills, and the ability to remain calm and focused in a high-volume environment.

Requirements

2–3 years of order management experience
Experience with Salesforce (must-have)
Experience working with an ERP system
Strong accuracy and attention to detail
Ability to work in a high-volume, structured environment
Proficiency in Excel

Nice To Haves

Experience with inquiries, credits, or returns
Experience in Manufacturing, Shipping, or Sales support
Experience supporting high-spend or enterprise customers
Forward-thinking and solution-oriented mindset
Strong attention to detail and proofreading skills
Ability to retain knowledge quickly, flexible and adaptable
Passion for delivering quality work and pride in job performance

Responsibilities

Accurately and efficiently enter customer orders into the ERP system (Microsoft Dynamics AX), seeking clarification from customers, sales, finance, and other departments when necessary.
Manage the complete order cycle, ensuring customer satisfaction from order entry through delivery and resolution of issues.
Process cases, inquiries, credits, and complaints from Salesforce queues.
Create and document complaints in Salesforce, determine root causes, and process Credit/Rebill or Credit/Reship RMAs as required.
Provide non-technical product and pricing information.