Customer Service Order Management Leader

CFO Trane U.S. -CFO•La Crosse, NC

1d•Hybrid

About The Position

Trane Technologies is hiring a Customer Service Order Management Leader within our Integrated Supply Chain organization supporting the Supply business unit. This role can be based in one of our campus hub locations: Davidson, NC; La Crosse, WI; St. Peters, MO; or Atlanta, GA. The Customer Service Leader is responsible for ensuring a timely, accurate, and responsive customer service experience for Supply orders. This leader will oversee supervisors and teams responsible for case management and expedited order fulfillment, driving material availability and customer satisfaction.

Requirements

Bachelor’s Degree in Business, Supply Chain/logistics, or other related field
10+ years of experience in customer service, supply chain, logistics, or operations
5-7+ years of people leadership experience, including experience leading leaders preferred
Excellent communication skills, (written, oral, and presentation skills), with the ability to communicate effectively to senior leadership, peers, and operations staff
Leadership through influence, coaching, mentoring, and teaching; ability to foster a culture of teamwork and collaboration
Possesses a strong customer service orientation and provide dedicated support of internal customer requirements
Systemic thinker with extensive experience improving material flow
Strong analytical skills, detail oriented, and can communicate effectively at all levels
Proficient at conflict resolution and coaching for improvement
Has experience working with Suppliers, Carriers, and internal manufacturing operations
Must be flexible, decisive, and proactive at problem solving
Has strong organizational skills, with the ability to work on multiple priorities at once
Resourceful, can find solutions to unusual problems and meet customer needs
Must have an excellent understanding of material flow

Responsibilities

Lead teams and processes to meet or exceed customer service expectations
Coach and develop leaders to build a high-performing, collaborative team
Drive strategic planning and problem solving to support a world-class aftermarket business including the use of AI/automation to improve the customer experience
Develop, recommend, and execute strategic initiatives that improve customer experience, increase productivity, strengthen employee engagement, and deliver measurable business outcomes.
Partner cross-functionally to improve customer service capability and operational execution
Manage supplier, factory, and service provider relationships to support timely material delivery across our channels
Lead Lean and Business Operating System execution to improve service, cost, and process performance
Develop, implement, and continuously improve standard work
Partner with E-commerce team to improve order visibility and online order execution
Develop talent and support career growth across the team
Perform other duties as assigned