Senior Representative, Customer Order Management

Cardinal Health

8d • $19 - $24 • Onsite

About The Position

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Requirements

• High school diploma preferred
• Prior computer experience using Microsoft Office systems required
• Bi-lingual Spanish speaking preferred
• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Responsibilities

• Takes proactive approach in preventing customer issues
• Communicates with customers through email, inbound and outbound phone calls
• Generates customer reports as needed
• Works closely with Cardinal Health Sales Representatives, Field Service Representatives, Inventory and other internal departments to resolve customer issues
• Responsible for group mailbox tasks and workflow
• Participates in and/or leads special projects as designated by leadership
• Supports both front and back-office functions

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED