Senior Order Management Representative

Trane Technologies • Saint Peters, MO

6d • Hybrid

About The Position

Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Representative. We need an enthusiastic individual who can listen to customer service related issues and offer solutions to our Commercial Sales Offices.

Requirements

• Associate’s Degree required
• 3-5 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment.
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Excellent verbal, written, and interpersonal communication skills
• Ability to handle difficult situations while remaining professional and courteous
• Ability to build strategic relationships across functions of an organization
• Ability to identify process improvement opportunities and take initiative to implement them
• Actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning

Nice To Haves

• Bachelor’s Degree preferred.
• Knowledge of Dataiku a plus

Responsibilities

• Develop and maintain positive working relationships with Commercial Sales Offices nationwide
• Process customer orders and manage them throughout their lifecycle
• Answer incoming inquiries from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries
• Research and resolve any customer issues
• Work cross-functionally with sales offices, product management, factories, logistics, and shipping to meet customer requirements
• Proactively keep current on product knowledge and customer service standard work
• Use problem solving skills to improve processes

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution
• 15 vacation days
• 9 paid holidays
• 3 floating holidays
• Sick leave
• Additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree