Customer Service / Operations - Manufacturing Industry

TEKsystems • Kohler, WI

9d • $21 - $22 • Hybrid

About The Position

This role is a great entry point into the organization for someone who enjoys problem-solving, customer interaction, and working in a fast-paced business environment. You’ll play a key role supporting customers from order entry through post-shipment and invoicing, ensuring a smooth and positive experience every step of the way.

Requirements

• Strong customer service mindset and communication skills
• Ability to thrive in a fast-paced, high-volume environment
• Experience (or interest) in business, supply chain, finance, or invoicing
• Ability to prioritize and manage multiple tasks simultaneously
• Reliable, detail-oriented, and eager to learn
• High school diploma required

Nice To Haves

• Experience with SAP or Salesforce
• Experience in order management, billing, or operations support
• Associate’s degree in business, supply chain, or related field

Responsibilities

• Serve as a primary point of contact for customer and distributor accounts (B2B)
• Support order entry, order tracking, and fulfillment coordination
• Troubleshoot and resolve billing and invoicing issues
• Communicate with customers primarily via email and occasional phone calls
• Collaborate with internal teams across sales, operations, and finance
• Track and manage data using tools like SAP, Salesforce, and Excel
• Support post-sale processes, including returns, shipment issues, and discrepancies

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED