Customer Service & Operations Coordinator

Air Liquide•Houston, TX

2d•Onsite

About The Position

The Innovation and Development Division (IDD) drives the innovation strategy for the Hubs and Operations, and contributes to the Group's transformation. It is responsible for imagining, developing and incubating new solutions until they are brought to market, particularly when it comes to offers with a high technological content (including digital and IT). IDD gathers more than 3,000 employees from 70 nationalities at 60 sites. The core duties of this position involve overseeing logistics, certifications, purchase orders, and customer requests across the North America region. This role strives to maintain high service standards and ensure customer satisfaction in alignment with Air Liquide's established procedures and policies.

Requirements

At least 3 years experience Logistics, Supply Chain, or Business
Team player
Task oriented and focused on delivering results
Strong time management skills & ability to manage competing priorities in a fast paced environment
Confident with the operation of Google Office applications
Comfortable working independently and as part of a small established team
Residency in Houston is preferred, with willingness travel in the Houston metropolitan area

Nice To Haves

Degree in Logistics, Supply Chain, or Business
Excellent communication skills
Spanish Bilingual a plus

Responsibilities

First point of contact with clients and global Business Development Managers
Providing quotation to meet customer requests & Process sales orders
Assist with all business operational activities, certification of assets, and working with local Airgas filling facilities to ensure assets are filled and mobilized to offshore standards, including but not limited to IMCA & BS12021
Provide excellent service and maintain good relations with all customers
Participate in team meetings as required, including UK and Regional for all Offshore Energies activities
Manage logistics to meet customer requirements and assist in the creation of freight related documentation
Source quotes from freight companies to ensure competitive offers are received
Participate in continuous improvement initiatives as required
Maintain accurate records for all invoices, payments and customer documentation
Assist with the month end process, ensuring procurement costs are accounted for in the ERP system.
Participate in month end process and ensure month end billing is completed on time
Participate in credit collection process along with the credit control department
Provide support as per business needs