Customer Service Operations Associate
About The Position
CT Corporation, part of Wolters Kluwer, provides business compliance, incorporation, and licensing solutions to corporations, small businesses, law firms, and trademark professionals. The Customer Service Operations Associate supports the administration of customer licensing portfolios by managing business license renewals, researching filing requirements, resolving issues, and coordinating with internal teams. The role suits a detail-oriented, customer-focused professional who can learn complex processes, maintain accuracy, communicate effectively, and balance competing priorities in a fast-paced environment. This is a hybrid position requiring work in the office 2–3 times per week. The role is eligible for a bonus. Compensation information in the posting includes a stated annual total compensation range of $48,000–$58,000 and a separate listed compensation range of $29,200–$48,900, with base salary offers influenced by skills, experience, and hiring location.
Requirements
- At least one year of business-to-business (B2B) client or customer service experience.
- Ability to absorb product knowledge quickly and apply information to client needs.
- Ability to make sound business decisions and exercise discretion and judgment.
- Strong analytical and problem-solving skills.
- Excellent organizational, time-management, and multitasking skills.
- Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Consultative customer service experience, preferably in banking, insurance, hospitality, retail, or the legal industry.
- Bachelor’s degree from an accredited college or university; equivalent B2B client service experience may be considered, and the degree is preferred but not required.
- Experience generating add-on sales revenue.
Responsibilities
- Compile and submit all assigned customer renewals.
- Research rejected renewals and identify corrections needed.
- Issue monthly invoices.
- Build pre-filing summaries.
- Communicate with coworkers to support the overall management of assigned customers’ license portfolios.
- Serve as a subject matter expert on the department, company, and industry.
Benefits
- Medical, dental, and vision plans
- 401(k)
- Flexible spending account (FSA) and health savings account (HSA)
- Commuter benefits
- Tuition assistance plan
- Vacation and sick time
- Paid parental leave
- Bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
