Customer Service Associate
About The Position
The Customer Service Associate delivers a distinctive and welcoming customer experience, registers sales, and provides courteous, fair, friendly, and efficient checkout service. The role assists customers and patients with products and services, resolves issues, answers questions, and demonstrates customer-service best practices. The associate handles register transactions and related cash, returns, refunds, exchanges, voids, and rain checks; recommends products; maintains merchandise, displays, inventory, and store records; and supports stocking, pricing, resets, and asset-protection procedures. The position also helps ensure compliance with laws concerning regulated products and follows food handling and product-placement procedures. Additional duties include providing photo-area services, fulfilling and delivering web pickup orders, helping maintain the store’s interior and exterior, completing assigned tasks, and attending required training. The associate must be willing to work a flexible schedule, including evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- English fluency is preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Demonstrate customer-service best practices, including courteous communication, proactive assistance, identifying customer needs, and helping until customers are satisfied.
- Provide fast, friendly, and efficient service and recommend products, trade-up items, or companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges as needed.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Follow state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to applicable policies and procedures.
- Assist with consumable-item stock rotation using the first-in, first-out method and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and recommendations of promotional photo products.
- Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store, both inside and outside.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
