Customer Service Associate

Walgreens•Springdale, AR

11d•Onsite

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. It engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. The associate also models customer service best practices and Walgreens service traits, including proactive assistance and following through until customers are satisfied. The position supports store operations by recommending products, processing purchases and transactions, maintaining merchandise and displays, checking in and pricing products, and following asset protection and regulated-product procedures. It also assists with merchandising, food handling and stock rotation, store maintenance, photo services, and web pickup orders. The associate complies with company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Provide courteous, friendly, fast, and efficient customer service and checkout.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices and Walgreens service traits with team members.
Recommend items for sale, trade-up items, and companion products.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Assist with consumable-item stock rotation using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager or assigned by corporate.