Customer Service Associate

Walgreens•Kokomo, IN

About The Position

The Customer Service Associate delivers a distinctive, helpful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role supports customers and patients with product and service questions, resolves issues, recommends products, and follows Walgreens customer-service practices. The associate performs checkout and store operations, including handling payments and transactions, merchandising and pricing products, maintaining inventory and displays, supporting asset protection, and complying with laws and company procedures. The role also assists with photo services and web pickup orders, maintains a clean and orderly store, completes assigned training, and takes on other tasks as directed. Flexible scheduling, including evenings and weekends, is required.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer help with products and services, answer questions, and resolve customer issues.
Model customer-service best practices, including courteous interpersonal habits and proactive assistance through resolution.
Provide fast, friendly, and efficient service and recommend products, trade-up items, and companion items.
Operate an assigned cash register; process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by store leadership.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with stock rotation using first in, first out, and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor and fulfill web pickup orders in Picture Care Plus, then deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.
Work a flexible schedule, including evenings and weekends.