Customer Service – Office Admin Part-Time

Sharon Cutwell•Belgium, WI

25d•Onsite

About The Position

We’re seeking a friendly & detail-oriented Inside Salesperson to fill a part-time first-shift position. The ideal candidate has a positive, upbeat attitude and is comfortable engaging directly with our customers and distributors, as well as our internal production & engineering teams. Key strengths needed for this position will be attention to details, good communications skills, and a willingness to learn quickly and adapt to our customers’ needs. We offer new employees competitive pay and regularly review current employees' pay to remain competitive. Salary commensurate with experience.

Requirements

High attention to detail is an absolute must.
ERP and/or CRM knowledge and basic understanding (Epicor experience a plus).
Fluent/ strong in Microsoft Office products (Excel, Word, OneNote, Etc.)
Office Admin experience
Have very strong communication skills – both internal comms and customer comms.
Ability to handle rejection / negative feedback in a positive way.
Ability to retain & multi-task through interruptions & daily task load.

Nice To Haves

Epicor experience

Responsibilities

Sales Order Entry & Customer communications; Job Entry
Customer service tasks; Cust order status follow ups
Manage customer expedite requests / late job updates & tracking
Communicate & work closely with Ins Sales Lead for Job status/expedite request ability
Open/ start RFQ requests for Engineering team
Perform “Requotes” – Estimating based on previously quoted/designed tooling
Office Admin tasks & general office support
Answering incoming phone calls, routing to proper personnel.