Customer Service Admin

Crane Company • Auburn, CA

3d • Onsite

About The Position

Crane Aerospace & Electronics has an exciting opportunity for a Customer Service Administrator at our Auburn, CA site. Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Founded in 1968, Crane Aerospace & Electronics’ Auburn, Calif., facility, owns a rich history of excellence in the design and manufacturing of multi-stage lubrication and gerotor pumps for aerospace and defense applications. Throughout the years, our Auburn team has developed a reputation for providing industry-leading complex, highly engineered flow control products for mission-critical engine/APU systems. Located in the Northern California foothills of the Sierra Nevada Mountain range at a new, state-of-the-art 65,000 sq. ft. facility, start the next chapter of your career with Crane Aerospace & Electronics.

The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator II acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.

Requirements

• 2-5 years of applicable Customer Service work experience
• Understand concepts, practices, and procedures of business administration
• Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
• Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance
• Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements
• A general understanding of pricing principles, how to research invoices, payments, and debits
• General understanding and application of industry principles, concepts, practices, and standards of the Customer Service field
• Business acumen with the ability to clearly recognize risk elements in business transactions
• Ability to proficiently use an ERP system
• Ability to follow department processes and work flow
• Ability to work collaboratively with employees within department and across functions
• Demonstrated ability to troubleshoot customer issues
• Demonstrated ability to convey information and analysis clearly as needed to customers
• Demonstrated outstanding organizational skills
• Demonstrated ability to solve routine to moderately complex problems
• Intermediate to advanced Microsoft Office skills (Word and Excel)
• Customer friendly and responsive with a view to providing customer satisfaction including supporting face-to-face meetings
• Strong communication skills including phone and email
• High School Diploma
• This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Nice To Haves

• Oracle Experience
• Aerospace Manufacturing Experience
• Associates or bachelor’s degree

Responsibilities

• Review and negotiate customer purchase orders for compliance with company, export, and Government regulations; manage internal flow‑down of specifications, quality requirements, and terms and conditions.
• Enter and interpret purchase order requirements in the ERP system, provide timely acknowledgements, respond to RFQs, and support Accounts Receivable with past‑due issues.
• Build and maintain strong customer relationships through regular communication, shipment status updates, dispute resolution, and timely processing of warranty returns.
• Administer customer web portals, manage debit/credit transactions, corrective actions, and ensure accurate forecasting is captured in ERP to support demand and sales planning.
• Validate customer scorecards, resolve discrepancies, and collaborate with operations to drive strong on‑time delivery performance while ensuring export compliance.
• Deliver excellent customer service, support continuous improvement (KPIs, standard work, problem solving), train team members, and perform additional tasks assigned by management.

Benefits

• Health care, dental, vision, life and disability insurance starting the first day of the month
• 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
• 401k plan with company match
• Education Reimbursement: eligible after 6 months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED