Part-Time Service Admin

Dean's Stove & Spa • Southington, CT

7d

About The Position

This is a part-time Service Admin position that involves managing service and installation requests, handling customer communication, and maintaining accurate records. The role requires prompt and professional assistance to customers, efficient creation and management of work orders, and coordination with technicians.

Requirements

• Proficiency in answering incoming calls and emails
• Ability to create and manage work orders
• Experience with invoicing and processing payments
• Skill in maintaining accurate records
• Capability to enter and schedule work orders
• Strong communication skills for customer interaction
• Experience overseeing work orders and tracking payments
• Ability to track and record technician activities

Responsibilities

• Answer incoming calls and emails related to service and installation requests, providing prompt and professional assistance
• Create and manage work orders for repairs, annual maintenance, installations, and deliveries
• Assist with invoicing, processing payments, and closing out completed work orders
• Maintain accurate and up-to-date records of service calls, customer information, and job status
• Enter and schedule installation work orders, including dates, costs, fees, and assigned technicians
• Communicate with customers to confirm appointments and provide timely updates
• Oversee all installation work orders, including tracking payments, technician notes, photos, and follow-ups
• Track and record technicians’ daily activities, including completed and incomplete jobs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed