Customer Service - Medical Billing Clerk
About The Position
We have an immediate need for a Remote Customer Service- Medical Billing Specialist in our Billing Department! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Pay for this position is $15.50 per hour with monthly incentives once trained. Additional growth opportunities are available. This position has the option to work remotely, but applicants must be located in a state in which Forefront or an Affiliated Practice has a location (AL, AZ, CA, CO, FL, GA, IA, IL, IN, KY, MD, MI, MN, MO, MT, NC, NJ, OH, OK, OR, PA, TX, VA, WI AND D.C.).
Requirements
- High School diploma, GED/HSED, or equivalent is required.
- Experience in a medical and insurance billing (EOB) capacity needed.
- Ability to learn new software quickly.
- Must possess excellent communication and organizational skills.
- Ability to operate standard office equipment.
- Ability to type a minimum of 35 wpm is required.
- Must possess attention to detail.
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
- Ability to respond positively to constructive feedback and direction from supervisors.
- Must demonstrate professional appearance and manner at all times.
- Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
- Ability to maintain confidentiality of information.
Nice To Haves
- 1+ years of medical office experience or in a similar capacity is desired.
- Previous customer service phone experience is helpful.
Responsibilities
- Assist patients via phone to understand their current statement responsibility, insurance processing and other general billing questions.
- Assist patients regarding making payments via phone or to assist with other payment options.
- Answer telephone calls and transfer to additional departments / team members as needed.
- Perform other related duties as assigned.
Benefits
- Access to health, dental, and vision insurance
- Health Savings Account
- Eligible for competitive PTO and Holiday pay
- Company paid life insurance and long-term disability (full-time only)
- Access to voluntary short term disability insurance (full-time only)
- Access to supplemental life insurance
- Additional insurance offerings to meet your needs
- 401K with employer match
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
