Customer Service Manager
About The Position
S&G Carpet and More is seeking a new Customer Service Manager for the South Bay! S&G Carpet is dedicated to providing the premiere customer service experience to its customers. As a Customer Service Manager, you will help ensure that S&G continues to set that industry standard. This is a salaried (exempt) position based out of Santa Clara, but this role will service the greater Santa Clara County area. Flooring is a growing $15.5 billion per year industry with opportunity for career advancement. S&G Carpet and More is the leading floor covering retailer in Northern California with a reputation for high quality products, expert installation, and amazing customer service.
Requirements
- Effective time management, organization, and multi-tasking skills
- A knowledge of floor covering installation and floor covering products
- Strong presentation and communication skills, both written and verbal
- Attentive to customer needs; capable of responding in a timely manner
- Prompt, dependable, and responsive to Company needs
- Capable of preserving confidential or sensitive information
- Exceptional team player and skilled at working well under pressure
- Strong computer skills
Nice To Haves
- Positive, confident attitude; able to comfortably navigate stressful situations
- Floor covering installation/product knowledge
- A servant’s mindset (understand and exhibit servant leadership)
- Strong communication and organizational skills
- Ability to perform light-to-moderate physical activity throughout the day
Responsibilities
- Visit job site locations to help troubleshoot day-of-installation problems
- Work ensure a smooth installation experience for the customer
- Diagnose/resolve any customer concerns that might arise through service tickets
- Additional duties and responsibilities as assigned by management
Benefits
- Company vehicle and inspection equipment for use during performance of duties
- Medical/Vision/Dental/Life with minimal out of pocket expense for the employee
- General PTO policy
- 401K eligibility after one year of employment
- Work with an energetic team committed to providing the premiere customer service experience in the industry
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
