Customer Service Manager

Wegmans Food Markets•Town of Amherst, NY

10d•$22 - $23•Onsite

About The Position

The Customer Service Manager is an entry-level leadership role responsible for coordinating and troubleshooting daily activities of customer service employees while participating in store management duties and projects. The manager leads and develops customer service team members, ensuring they have the tools and resources to succeed. The role provides exposure to Wegmans’ values, business measures, and store operations, and involves acting as a liaison among different areas of the store. It is suited to someone who enjoys a fast-paced, energetic environment where each day can differ. The position independently manages store operations across daytime and nighttime hours and may involve opening or closing the store. The schedule varies weekly and includes morning, afternoon, and evening availability, including weekends, with shifts ending as late as 12:30 a.m. The role is full-time and based at 5275 Sheridan Drive, Williamsville, NY 14221. The listed pay range is $21.75–$23.25 per hour. Candidates must be at least 18 years old.

Requirements

Customer service experience, preferably in a food service, grocery, or retail setting.
Proven ability to multitask and handle interruptions in a fast-paced environment.
Computer skills.
Must be at least 18 years old.
Availability for morning, afternoon, and evening shifts, including weekends; shifts may end as late as 12:30 a.m.

Nice To Haves

Experience leading a team.
Ability to quickly learn and adapt to new situations and subject matters.

Responsibilities

Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and departments throughout the store.
Be responsible for opening and/or closing the store as part of a varied schedule that changes weekly.
Partner with department management to prioritize and delegate tasks and ensure Front End and customer checkout operations run efficiently.
Monitor business and customer traffic throughout the store, manage the appropriate number of open checkout lanes, and operate a register when necessary to reduce customer wait times.
Manage the performance of Customer Service employees by providing resources, training, feedback, and development opportunities.
Provide customer service to customers and employees and champion the company’s values and standards throughout the store.
React quickly to situations and partner with store leadership to solve operational challenges.
Participate in and/or lead special projects and assignments across the store to bring employees together and enhance company culture.