CUSTOMER SERVICE MANAGER

Compass Group•Town of North Hempstead, NY

9d•$60,000 - $70,000•Onsite

About The Position

The Customer Service Manager maintains and expands a portfolio of key National accounts. The role supports departmental strategic initiatives to enhance client satisfaction, improve retention, and drive operational excellence. Success requires building trust and approaching each account with a positive, solutions-oriented mindset. The position is onsite in New Hyde Park, New York, and is scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m. The salary range is $60,000–$70,000. The role is eligible for an employee referral bonus.

Requirements

At least 4 years of experience in account management and/or customer service.
Ability to prepare, analyze, and present business reviews.
Excellent interpersonal skills to navigate complex negotiations and maintain strong client relationships.
Proven success in business growth and retention.
Ability to resolve high-level client issues.
Ability to prioritize, multitask, and adapt in an agile environment.
Ability to adapt to new and proprietary technologies.
Willingness to travel locally approximately 35–45%.

Nice To Haves

Bachelor’s degree or equivalent experience.

Responsibilities

Proactively manage client relationships, conduct regular business reviews, and resolve client concerns in a timely manner to support client satisfaction and retention.
Develop and maintain strategic account plans tailored to client objectives.
Build and sustain trusted-advisor relationships with key stakeholders.
Serve as the main point of contact between the client team and internal CDC and Canteen teams, ensuring client needs are addressed efficiently and effectively.
Lead and manage ongoing projects, ensuring timelines and goals are met.
Identify at-risk accounts and develop strategies to mitigate churn.