Customer Service Manager

Bank Five Nine (Community Bank) • Glendale, WI

4h

About The Position

The Customer Service Manager leads a team to deliver an exceptional customer and team member experience, manage risk, and support growth. The manager coaches, motivates, and develops direct reports so they can achieve their potential while complying with policies and procedures. The role models the Bank Five Nine brand for employees and customers.

Requirements

• High school diploma or G.E.D.
• At least 1 year of experience in a retail banking environment.
• Basic keyboarding skills and the ability to navigate in a Windows environment.

Nice To Haves

• Bachelor's degree.
• Coaching or training experience.
• Experience supervising or leading retail banking activities.
• Audit or compliance expertise.
• New accounts experience.

Responsibilities

• Coach staff and support the transfer of learning needed for employee development and engagement.
• Lead by example and help create a positive environment.
• Assist in resolving customer issues tactfully and effectively, and explain Bank Five Nine policies.
• Ensure staff delivers distinctive customer service.
• Resolve internal and external customer issues promptly and courteously.
• Ensure staff complies with established standards and regulations.
• Resolve audit exceptions in a timely manner as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED