Customer Service Manager

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes • Calgary, AB

2d • Onsite

About The Position

Canadian Linen and Uniform Services Company is looking for an experienced Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes. The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.

Requirements

• Valid driver's license with clean driving record (we require a Driver’s abstract)
• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience
• 2+ years of management experience (including training and development)
• Working knowledge of Microsoft Office (Outlook, Word and Excel)
• Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis)
• Customer-focused and detailed oriented
• Excellent communication and interpersonal skills
• Excellent time management and problem-solving skills

Nice To Haves

• Bachelor's degree is preferred but equivalent experience will be considered

Responsibilities

• Direct, supervise and manage drivers and assigned routes
• Develop strategies to optimize route productivity
• Train new employees in use of equipment, safety and driving hazards
• Provide employee supervision and problem solving
• Ride with drivers to detect errors in driving the vehicle or servicing accounts
• Direct research into causes of customer complaints
• Assist in researching, analyzing, designing and implementing routes
• Design and implement safety policies and procedures
• Maintain employee and customer retention rate through active communication and problem-solving efforts
• Create presentations and other management-level reports
• Performs other duties as assigned or requested

Benefits

• Competitive pay rate
• Great benefits and employee assistance program
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Consistently growing company that promotes from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree