Customer Service Manager
Justrite Safety Group•Broomfield, CO
•$70,000 - $85,000•Onsite
About The Position
The Customer Service Manager – Motion Safety is responsible for leading the customer service function at our Broomfield location. This role drives daily operations, team performance, and customer satisfaction while ensuring a high level of responsiveness, accuracy, and collaboration across departments. This leader will play a key role in strengthening customer relationships, improving processes, and supporting sales growth by aligning customer service execution with business priorities.
Requirements
- Bachelor’s degree preferred or equivalent experience
- 3+ years of leadership experience in customer service or call center environment
- Strong team leadership, coaching, and performance management skills
- Excellent communication and problem-solving abilities
Nice To Haves
- Experience in manufacturing, industrial, or safety-related industry
- Experience managing a metrics-driven customer service organization
- Ability to develop and implement standard work and process improvements
- Strong business acumen and ability to support sales strategy
- High level of comfort in a fast-paced, data-driven environment
Responsibilities
- Lead the Broomfield Customer Service team, including day-to-day operations, staffing, and performance management
- Coach and develop team members to drive strong customer engagement, accountability, and results
- Deliver consistent feedback and establish clear performance expectations
- Foster a collaborative, positive, and high-performing team environment
- Ensure timely and accurate processing of orders, quotes, and customer inquiries
- Maintain high standards of responsiveness, communication, and issue resolution
- Guide resolution of escalated customer concerns and identify root causes
- Monitor call handling, order accuracy, and service trends to improve performance
- Support sales efforts by managing smaller accounts not assigned to inside sales
- Partner closely with Regional Sales Managers and Business Development teams to support customer needs
- Drive conversion and support revenue growth through effective customer engagement and follow-up
- Maintain a strong understanding of pricing strategy and provide feedback as needed
- Develop and implement standard operating procedures to drive consistency and efficiency
- Establish and monitor key performance indicators (KPIs) for the customer service team
- Analyze data and reporting to identify trends, gaps, and improvement opportunities
- Lead continuous improvement initiatives to enhance both team performance and customer experience
- Partner with Operations, Supply Chain, Quality, and Engineering teams to resolve issues and improve processes
- Work with Marketing to ensure alignment on new products, messaging, and customer opportunities
- Ensure clear communication across departments to support customer satisfaction and business objectives
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible hours and alternative work arrangements
- 401K plan with company match
- Company-paid short and long-term disability insurance
- Generous paid time off
- Personal days
- Robust employee wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
