Customer Service Manager - Homecare

BrightSpring Health Services•Phoenix, AZ

3d•$20 - $22•Onsite

About The Position

All Ways Caring HomeCare is seeking a Customer Service Manager for their Phoenix location. The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for valued clients, making a meaningful difference in homecare. This role requires a self-motivated professional with prior scheduling and management or supervisory experience, who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency. The ideal candidate is a people-person, friendly, compassionate, able to build positive relationships and partnerships, and dedicated to making a difference in homecare. They should also be an experienced communicator and problem solver who is well-organized.

Requirements

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills
Prior scheduling and management or supervisory experience
Ability to thrive in a fast-paced environment
Ability to efficiently manage client or employee needs with urgency
Ability to build positive relationships and partnerships
Experienced communicator and problem solver
Well-organized

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks