Customer Service Manager- Homecare

BrightSpring Health Services•Bethel, AK

9d•$27 - $28•Onsite

About The Position

All Ways Caring HomeCare is seeking a part-time Customer Service Manager (CSM) to join our team in Bethel, AK. The CSM will be responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. This role requires a self-motivated individual with prior scheduling and management or supervisory experience, who thrives in a fast-paced environment and can efficiently manage client or employee needs with urgency. The ideal candidate is a friendly, compassionate people-person, capable of building positive relationships and partnerships, and is an experienced communicator and problem solver who is well-organized.

Requirements

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills

Nice To Haves

Prior scheduling and management or supervisory experience
Thrives in a fast-paced environment
Efficiently manages client or employee needs with urgency
Friendly, compassionate, and able to build positive relationships and partnerships
Experienced communicator and problem solver
Well-organized

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks