Customer Service Manager - Homecare

All Ways Caring HomeCare•Phoenix, AZ

5d•$20 - $22•Onsite

About The Position

All Ways Caring HomeCare is seeking a Customer Service Manager for their Phoenix location. The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for their valued clients while making a meaningful difference in homecare. This role involves overseeing quality care and client satisfaction, supervising and guiding caregivers, managing employee scheduling, maintaining relationships with referral partners, payor sources, and clients, ensuring proper documentation, and conducting periodic home visits and safety checks.

Requirements

Prior scheduling and management or supervisory experience
Ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills

Nice To Haves

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Self-motivated professional
Thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
Friendly, compassionate, and able to build positive relationships and partnerships
Dedicated to making a difference in homecare
Well-organized

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks