Customer Service Manager

OMB Bank • Springfield, MO

17d • Onsite

About The Position

The Customer Service Manager must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service manager is responsible for supervising the daily operations of the customer service department, interacting with customers and handling customer queries and complaints in a timely manner. The customer service manager works closely with other department managers to develop an understanding of their products and services to provide better support to customers. They are also responsible for the development of the team, so they are successful helping customers via phone, chat and video teller machines.

Requirements

• Bachelor’s degree in a business-related field e.g. accounting, management, economics, business administration
• Three to five years of clerical and customer service experience required
• Excellent customer service and strong communication skills
• Strong mathematical, problem-solving and computer skills
• Ability to handle high-pressure situations and escalations
• Basic knowledge of banking operations preferred
• Effective multi-tasking and organizational skills

Responsibilities

• Supervising the daily operations of the customer service department
• Interacting with customers
• Handling customer queries and complaints in a timely manner
• Working closely with other department managers to develop an understanding of their products and services to provide better support to customers
• Development of the team to ensure success in helping customers via phone, chat and video teller machines
• Proactively cross-sell bank products & services

Benefits

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: PTO, Military, Bereavement, and Jury Duty
• Full and partially paid insurance plans: life w/AD&D, disability, medical, and dental
• Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Discounted financial service fees on select OMB products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager