Customer Service Manager
Hahl Companies, LLC•Champlin, MN
•$70,000 - $95,000
About The Position
Action Overhead Garage Door, a family-owned and operated business since 1980, is dedicated to providing exceptional service to our residential and commercial customers. We are seeking a Customer Service Manager to lead our CSR teams across multiple locations. This role is key in improving customer service processes, implementing best practices, and ensuring seamless operations.
Requirements
- Strong leadership and customer service management experience.
- Expertise in ServiceTitan and a passion for process improvement.
- Ability to train and mentor teams while driving efficiency and quality.
- Excellent communication, problem-solving, and organizational skills.
Responsibilities
- Oversee and manage customer service operations, ensuring top-tier customer satisfaction.
- Lead process documentation, improvement initiatives, and cross-department collaboration.
- Train and support staff in ServiceTitan, ensuring efficient system use and process optimization.
- Develop call scripts, coaching strategies, and performance metrics for CSR teams.
- Handle escalations and implement customer feedback to enhance service quality.
- Maintain accurate pricing and order entry while coordinating with sales and operations.
- Ensure compliance with company policies, regulatory requirements, and industry standards.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
