Customer Service Manager

PFG | Performance Good Group

1d

About The Position

The Customer Service Manager is responsible for managing the Customer Service department and ensuring customers and Account Managers receive prompt, courteous, and accurate service. The role manages assigned staff to meet customer needs and strengthen customer relationships, while supporting sales initiatives that enhance operating company profitability. The manager also works as a team member within the department and organization and performs other duties as assigned to best serve the company.

Cheney Brothers describes a supportive, inclusive, and safety-focused workplace with opportunities for career growth. The company says associates have access to leadership and learning experiences and comprehensive benefits.

Requirements

• High school diploma, GED, or equivalent experience.
• 4–6 years of required experience.
• Previous customer service, retail and/or cash-and-carry, sales, or warehouse experience.
• Team lead or supervisory experience.

Nice To Haves

• Bachelor’s degree preferred.
• 6–10 years of preferred experience.
• Previous customer service, retail and/or cash-and-carry, sales, or warehouse experience within the foodservice industry.
• Supervisory experience.
• Customer Relationship Management (CRM), Customer Service Manager (CSMC), and/or Customer Service Management (CSM) certificate preferred.

Responsibilities

• Supervise associates, including staffing, training, coaching, performance management, and problem resolution.
• Demonstrate a commitment to service quality and ensure employees understand their roles in meeting or exceeding internal and external customer expectations.
• Answer customer questions, resolve problems, and provide accurate data and reporting.
• Work with other employees and managers to resolve problems and meet customer needs.
• Use computer systems to provide customers with accessible information, process customer payments, and run query reports; recommend system enhancements or improvements as appropriate.
• Support the achievement of assigned sales and gross profit objectives.
• Provide motivation, incentives, and an environment that enables Customer Service Representatives to excel.
• Perform other related duties as assigned.

Benefits

• Day 1 Health & Wellness Benefits
• Employee Stock Purchase Plan
• 401(k) employer matching
• Education assistance
• Paid time off
• Competitive pay
• Comprehensive benefit packages
• Leadership and learning experiences
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED