Customer Service Manager

Ingles Markets, Inc.•Candler, NC

7d•Onsite

About The Position

The Customer Service Manager provides and maintains high standards of customer service in the store’s front-end operations and supervises and directs front-end activities. The role supports a warm, hometown shopping experience by helping customers and cashiers, maintaining efficient checkout operations, and ensuring front-end associates follow company policies and procedures.

Requirements

Exceptional customer service skills.
Previous cashier or front-end experience is required.
Must be flexible and adapt to changing needs, especially during high-volume or stressful periods.
Must be able to read and perform simple math problems.
Wants to be part of a team in a fast-paced environment.
Must be 18 years of age or older.

Responsibilities

Greet customers within 10 feet, respond to questions, and promptly assist cashiers.
Ensure proper bagging and carryout service, especially for purchases over $100, in accordance with the 100 @100 policy.
Open additional registers whenever three or more customers are in line to minimize wait times.
Create and enforce effective work schedules for front-end personnel based on business volume and traffic needs.
Assist with sales transactions involving Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, and gift cards in compliance with company policies.
Process Western Union and Money Order transactions.
Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests as needed.
Enforce the dress code and monitor breaks in accordance with company and federal guidelines.
Ensure associates do not eat or drink at registers and promptly handle return-to-stock items, especially perishables.
Use the override key only in compliance with company policy.