Customer Service Manager
Key Resin Company•Batavia, OH
•Onsite
About The Position
Key Resin Company, a high-performance flooring manufacturer, is seeking a Customer Service Manager to join their team. This role involves leading a dynamic team, driving excellent customer experience, and ensuring effective collections processes to support business success. The company is described as stable, growing, and respected for its experience, quality, and customer service.
Requirements
- Proven leadership experience in customer service or a related field.
- Strong communication, problem-solving, and organizational skills.
- Ability to balance customer satisfaction with business objectives.
- Experience working in SAP or an equivalent ERP.
Nice To Haves
- Experience working in a manufacturing or distribution environment is a plus.
- Experience with collections or accounts receivable is a plus.
- Associates or higher degree in business or related field a plus.
Responsibilities
- Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants.
- Promote a culture of exceptional customer service and responsiveness.
- Oversee order entry operations to ensure accuracy and efficiency.
- Handle escalated customer concerns and ensure timely resolution.
- Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances.
- Collaborate with sales, operations, and finance to support customers and improve processes.
- Identify opportunities to enhance service quality and operational effectiveness.
Benefits
- Health, dental, and vision insurance
- Company-paid life and disability coverage
- Paid time off including parental leave and volunteer hours
- 401(k) match and pension plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
