Customer Service Manager

Albertsons Companies • Wilmington, VT

2h • Onsite

About The Position

We’re looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this role, you’ll oversee the daily operations of the customer service and checkout areas, support and coach team members, and handle escalated customer concerns with professionalism and care. You’ll be responsible for overseeing shift schedules, maintaining a clean and welcoming environment, and ensuring smooth, efficient service at all times. Whether you’re jumping in to assist during a rush or mentoring staff on best practices, you’ll be setting the tone for exceptional service and perfecting the art of fresh, friendly shopping. If you have experience in retail leadership, strong communication skills, and a passion for creating positive customer experiences, we’d love to have you on our team!

Requirements

• Experience in retail leadership.
• Strong communication skills.
• Passion for creating positive customer experiences.
• Pride in the work you do, whether big or small.
• Belief that food is central to all our lives.
• Energy from helping customers and fellow associates.
• Enjoyment in smiling and making others smile.
• Eagerness, willingness, and desire to learn & grow.
• Belief that being a part of your community matters.

Responsibilities

• Oversee the daily operations of the customer service and checkout areas.
• Support and coach team members.
• Handle escalated customer concerns with professionalism and care.
• Oversee shift schedules.
• Maintain a clean and welcoming environment.
• Ensure smooth, efficient service at all times.
• Assist during a rush.
• Mentor staff on best practices.

Benefits

• Diverse and Inclusive work culture
• Competitive Wages paid weekly
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development.
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed