Manager, Customer Service

Viterra • Cupar, SK

11d • Onsite

About The Position

Bunge and Viterra have now combined to become one company, with approximately 37,000 employees dedicated to connecting farmers to consumers to deliver essential food, feed, and fuel to the world. The company is guided by shared values: We are one team, we lead the way, we do what’s right, and we are passionate, bold, and driven. The Manager, Customer Service is responsible for achieving business results by developing and maintaining customer relationships within a defined area. This role involves managing and operating a high-volume grain handling facility and conducting business on-farm within a specific market area. On a rotational basis, the Manager, Customer Service may also serve as a team leader for assigned grain handling facilities.

Requirements

• Minimum five (5) years of progressively responsible experience in agri-business and/or other related customer service function.
• Grade 12 or recognized equivalent, supplemented with successful completion of an Agri-Business Certificate, or equivalent post-secondary education.
• Equivalent combinations of education and experience that result in the required level of knowledge, skill, and competence will be considered.
• Must possess a valid class 5 driver’s license.

Responsibilities

• Accountable for managing a high-volume grain facility within a defined marketing area, including meeting or exceeding financial and operating targets while balancing customer service objectives.
• Develops and maintains effective business relationships with current and potential customers, targeting those with whom the company can profitably do business.
• Supervises, trains, and conducts performance and development reviews with facility staff (small to medium staff complement).
• Hires, promotes, and discharges staff within company policy and provides for effective staff development.
• Provides information and advice to current and potential customers, proactively seeking involvement in their business decision-making processes to assist with farm production and marketing decisions.
• Maintains and analyzes a database/record of customer profiles (e.g., commodities produced, product usage, and service requirements) to identify, categorize, and prioritize customer contacts.
• Scans and interprets the database, shares relevant information (trends, market needs, and business opportunities) with market area team members, and recommends programs and services to meet and exceed customer needs.
• Keeps informed of competitor activities within the market area and recommends marketing program and service changes.
• Purchases grain at a grain handling facility or by contacting producers on-farm, including the authority to negotiate terms within defined limits.
• Coordinates the movement of grain and farm supplies with customers and market area staff.
• Participates in market area promotional activities.
• Develops and maintains effective relationships with key local stakeholders, including elected officials, market area staff, area truckers, competitors, and other agribusiness service providers (e.g., those providing agrology or marketing services for customers).
• Accountable for meeting and exceeding facility housekeeping and maintenance performance standards, and ensuring a regular preventative maintenance program is carried out.
• In conjunction with the Country Assets group, ensures continuous improvement in the areas of health & safety, business process, environment, and security.
• In conjunction with the Regional Manager, develops and implements performance objectives and related measurements, regularly monitors progress towards objectives, and takes appropriate corrective actions as required.
• Performs other duties as required.

Benefits

• Motivated learning alongside high-performing colleagues
• A competitive salary and comprehensive benefits
• Short-Term Incentive Plan offering additional earning potential in the form of an annual bonus
• Future security through a Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees