Customer Service Manager

EcoShield Pest Solutions • Norcross, GA

7d • Onsite

About The Position

The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible for ensuring that organizational Key Performance Indicators (KPIs) are met and maintaining efficient operations.

Requirements

• High School Diploma or GED.
• Must have 2+ years of customer service and/or conflict resolution experience.
• 1+ year of customer service management experience.
• the ability to use computers and telephone systems is essential.

Nice To Haves

• Pest Management Software Systems experience is preferred

Responsibilities

• Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met.
• Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery.
• Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development.
• Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services.

Benefits

• Weekly Pay
• Paid sick and vacation time
• 10 company-paid holidays
• Comprehensive medical, dental, and vision insurance options
• Health Savings Account (HSA)
• Short-term and long-term disability coverage
• Voluntary life insurance
• 401(k) with a competitive match
• Access to the Employee Assistance Program (EAP)
• Discounted pest control services for employees and their friends/family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED