CUSTOMER SERVICE MANAGER

Omega Flex Inc • West Whiteland Township, PA

8d • $80,000 - $130,000

About The Position

The Customer Service Manager manages a staff of customer service representatives and the overall management of the day-to-day activities in the department. This includes timely processing of sales orders, customer complaints, required reporting and analysis, effective communication across departmental lines, and establishing departmental and individual goals and objectives. The role involves creating and tracking departmental results of quality and productivity standards and ongoing quality improvement programs, as well as working with managers outside the department to establish similar standards. The manager is responsible for maintaining, designing, and implementing processes and procedures that improve department operations in accordance with SOX and ISO guidelines, and for maintaining sales representative and customer contracts. A key responsibility is tracking, calculating, and reporting to management the financial impact of Incentive, Rebate, Wholesaler, Commissions, etc., on a monthly, quarterly, and annual basis for both the TracPipe and Industrial Divisions. The role also involves working with Finance to resolve Customer Account issues and performing any other duties assigned by management.

Requirements

• Minimum of a High School diploma with 5 years management experience, or a Bachelor's Degree with minimum of 3 years management experience
• computer proficiency
• Knowledge of office procedures
• Ability to read and interpret accounting and financial reports
• Excellent written and oral skills, problem resolution and interpersonal skills

Responsibilities

• Manage and lead the Customer Service functions to include timely processing of sales orders, customer complaints, required reporting and analysis, effective communication across departmental lines and establishing departmental and individual goals and objectives.
• Create and track departmental results of quality and productivity standards and ongoing quality improvement programs.
• Work with managers outside the department to establish quality and productivity standards and ongoing quality improvement programs within their departments.
• Responsible for maintaining, designing and implementing processes and procedures that improve the operations of the department and in accordance with SOX and ISO guidelines
• Maintain sales representative and customer contracts.
• Track, calculate, and report to management Incentive, Rebate, Wholesaler, Commissions, and etc. financial impact on a monthly/quarterly/annually basis for both the TracPipe and Industrial Divisions.
• Work with Finance to resolve Customer Account issues.
• Any other duties as assigned by the management of Omega Flex, Inc.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager