Customer Service Manager: EIMCo
About The Position
EIMCo is seeking a Customer Service Manager to lead a team in Farley, IA. This role involves ensuring customer needs are met, maintaining strong customer relationships, and contributing to the company's success. The manager will oversee daily operations, including monitoring production schedules, managing inventory, and ensuring on-time delivery targets. A key aspect of this role is developing and implementing standard operating procedures to enhance departmental efficiency and quality, while also ensuring team members are well-trained and adhere to established protocols. Proficiency in the company's enterprise resource system is crucial, with an emphasis on continuous improvement and effective team training. The position also includes responsibilities for teammate scheduling, performance management, and fostering a positive work environment through open communication and recognition.
Requirements
- 5 years of experience in excellent leadership, collaboration, and communication skills to manage and develop customer service teams
- Exceptional analytical and problem-solving abilities
- Ability to effectively engage with a range of customer cultures and demands
- Exceptional written and verbal communication skills
- Strong organizational skills needed to plan and prioritize work activities
- Delegation–delegates work assignments, gives authority to work independently, sets expectations, and monitors delegated activities
- Continuous improvement: Continuously looks for ways to improve performance of self and team
- Judgment –displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
- Proficient computer skills, including Microsoft office (Word, Excel, Outlook, PowerPoint)
- Able to travel as needed.
Nice To Haves
- Experience working with advanced enterprise resource planning (ERP) systems preferred
Responsibilities
- Lead a culture of safety within your team, conducting all tasks in a safe manner and complying with Steel Tech Enterprises Safety Policies
- Provide leadership to and oversight of the customer service teammates ensuring customer needs are met, relationships with customers remain strong, and the company is successful
- Monitor customer forecasts and demand, strive to balance customer needs with available capacity, and proactively address areas of concern
- Monitor production schedules and oversee the release of jobs to the shop, ensuring inventory and on-time delivery targets are met
- Develop standard operating procedures to improve the department's operating quality and efficiency. Ensure teammates are continually training and referencing established procedures
- Maintain proficiency with the company enterprise resource system, continuously working to improve use of its functions and training your team to more effectively utilize its features
- Responsible for teammate scheduling, including work assignments/rotations, training, PTO, breaks, overtime assignments, back-up for absences, and shift rotations
- Maintain an understanding of company policies and ensure teammates understand them as well
- Provide regular teammate feedback regarding their performance and complete formal performance evaluations as required
- Promote a positive work environment by encouraging teamwork, recognizing superior performance, and practicing open communication with teammates
- Conduct all business interactions professionally and maintain confidentiality
- Coordinate and communicate with other members of the management team regarding department operations, performance, and concerns
- Maintain all required documentation
- Perform other duties as assigned
Benefits
- Medical, Dental, and Vision after 60 days of employment
- Free Telehealth services
- Competitive Wellness Program, providing up to 100% discount on medical premiums
- Short-Term and Long-Term Disability
- Supplemental Accident Insurance through Allstate for additional coverage on accidents + cancer
- Employer-Paid Life Insurance
- 401(k) after 60 days of employment + competitive match after one year
- Paid Time Off starting after 90 days of employment
- Paid Holidays starting day one!
- Health Savings Account and Flexible Spending Account
- Great discount programs in automotive, technology, and more
- Education Assistance is available for job related courses to further your education, with up to 100% paid tuition for maintenance-related coursework and certifications
- Career Advancement Opportunities
- Teammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal, and Family services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
