Remote Customer Service Manager Veteran Services

AIL • Bessemer, AL

13h • Remote

About The Position

Are you a veteran or prior service member seeking a career that aligns with your leadership experience, discipline, and commitment to service? AO Globe Life is actively seeking mission-focused professionals to join our remote team in a customer service management role supporting veterans, union members, and working families nationwide. Your ability to lead, adapt, and execute under pressure translates directly into success in this environment. At AO Globe Life, you can continue serving others—this time by helping individuals and families understand important coverage options that protect their financial futures. Why Veterans Succeed at AO Globe Life Purpose-Driven Work Continue making an impact by helping individuals and families access financial protection and long-term security. Remote Flexibility Work from anywhere in the United States while maintaining balance and control over your schedule. Military-Respectful Culture A structured, team-oriented environment that values accountability, leadership, and teamwork. Career Growth & Leadership Opportunities Clear advancement pathways for professionals ready to develop teams and move into leadership roles. Performance Recognition Opportunities for recognition, professional development events, and company-sponsored travel experiences. Role Responsibilities Conduct scheduled virtual consultations with individuals and families via Zoom Help clients understand available coverage options and guide them through the onboarding process Build long-term, trust-based relationships with clients Maintain accurate digital records and documentation Use modern digital tools and CRM systems to manage client interactions Participate in training sessions, development programs, and team meetings Ensure compliance with company guidelines and regulatory standards Ideal Candidates We are seeking individuals who demonstrate: Veteran, prior service, or military spouse experience Strong leadership and communication skills A disciplined, goal-oriented mindset Ability to work independently while contributing to a team mission Adaptability, accountability, and resilience Comfort working with digital tools and virtual communication platforms Customer service, consulting, or client-facing experience is helpful but not required. Comprehensive training and mentorship are provided. Take the Next Step You’ve already demonstrated your commitment to service. Now build a career that allows you to continue helping others while developing professionally in a flexible remote environment. Apply today. Interviews are conducted via Zoom for your convenience. Eligibility Notice Applicants must be physically located in the United States and legally authorized to work in the U.S. We are unable to hire non-U.S. residents at this time.

Requirements

• Veteran, prior service, or military spouse experience
• Strong leadership and communication skills
• A disciplined, goal-oriented mindset
• Ability to work independently while contributing to a team mission
• Adaptability, accountability, and resilience
• Comfort working with digital tools and virtual communication platforms
• Applicants must be physically located in the United States and legally authorized to work in the U.S.

Nice To Haves

• Customer service, consulting, or client-facing experience is helpful but not required.

Responsibilities

• Conduct scheduled virtual consultations with individuals and families via Zoom
• Help clients understand available coverage options and guide them through the onboarding process
• Build long-term, trust-based relationships with clients
• Maintain accurate digital records and documentation
• Use modern digital tools and CRM systems to manage client interactions
• Participate in training sessions, development programs, and team meetings
• Ensure compliance with company guidelines and regulatory standards

Benefits

• Remote Flexibility Work from anywhere in the United States while maintaining balance and control over your schedule.
• Military-Respectful Culture A structured, team-oriented environment that values accountability, leadership, and teamwork.
• Career Growth & Leadership Opportunities Clear advancement pathways for professionals ready to develop teams and move into leadership roles.
• Performance Recognition Opportunities for recognition, professional development events, and company-sponsored travel experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed