Customer Service Manager

Security First Bank • Spearfish, SD

11d • Onsite

About The Position

The Customer Service Manager position assists customers and potential customers with their banking needs; explains services, sets up new accounts, responds to problems and directs customers to the appropriate people. The Supervisor assists and trains other Customer Service Representatives.

Requirements

• High school education or General Education Degree (GED).
• Three to five years of similar or related experience.
• Understand basic accounting procedures.
• Knowledge of office equipment.
• Skill in planning, organizing and supervising.
• Skills in initiative, judgment, problem-solving and decision making.
• Willingness to take responsibility and delegate tasks to others.

Nice To Haves

• Must be available to work in Rapid City for training in preparation for the opening of our newest branch location in Spearfish.

Responsibilities

• Assists customers with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
• Refers problems that are beyond their authority to the next level supervisor, along with their recommendations.
• Schedules, trains, and monitors the work of other Customer Service Representatives.
• Makes or obtains decisions regarding non-routine transactions.
• Ensures all customers' needs are being met by the Customer Service Representatives.
• Reviews reports to ensure compliance with government regulations and bank policies are being met.
• Assists customer inquiries in person and over the phone.
• Opens new accounts and account maintenance.
• Supports customer online banking inquiries.
• Research (missing items).
• Vault management.
• Maintains strictest confidentiality.
• Promotes bank’s services and make referrals to other bank departments.
• Performs other job-related duties as assigned.
• Develop and improve the knowledge and skills of assigned Customer Service Representatives.
• Troubleshoot and resolve customer and internal inquiries in a timely and accurate manner.
• Open all accounts, certificates and other bank products or services accurately, ensuring all related forms and documents are completed and filed/scanned in a timely manner.
• Maintain and develop knowledge and skills in all Customer Service products and processes.

Benefits

• Federal Holidays and Sundays off
• host of health benefits
• financial plans
• other services designed to make life better - both at work and at home.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED