Customer Service Manager

Security First Bank•Spearfish, SD

2d•Onsite

About The Position

The Customer Service Manager position assists customers and potential customers with their banking needs; explains services, sets up new accounts, responds to problems and directs customers to the appropriate people. The Supervisor assists and trains other Customer Service Representatives. This role requires availability for training in Rapid City in preparation for the opening of a new branch location in Spearfish. The position is in a professional office environment with Federal Holidays and Sundays off.

Requirements

High school education or General Education Degree (GED).
Three to five years of similar or related experience.
Understand basic accounting procedures.
Knowledge of office equipment.
Skill in planning, organizing and supervising.
Skills in initiative, judgment, problem-solving and decision making.
Willingness to take responsibility and delegate tasks to others.
Must be available to work in Rapid City for training in preparation for the opening of our newest branch location in Spearfish.

Nice To Haves

None.

Responsibilities

Assists customers with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
Refers problems that are beyond their authority to the next level supervisor, along with their recommendations.
Schedules, trains, and monitors the work of other Customer Service Representatives.
Makes or obtains decisions regarding non-routine transactions.
Ensures all customers' needs are being met by the Customer Service Representatives.
Reviews reports to ensure compliance with government regulations and bank policies are being met.
Assists customer inquiries in person and over the phone.
Opens new accounts and account maintenance.
Supports customer online banking inquiries.
Research (missing items).
Vault management.
Maintains strictest confidentiality.
Promotes bank’s services and make referrals to other bank departments.
Performs other job-related duties as assigned.
Develop and improve the knowledge and skills of assigned Customer Service Representatives.
Troubleshoot and resolve customer and internal inquiries in a timely and accurate manner.
Open all accounts, certificates and other bank products or services accurately, ensuring all related forms and documents are completed and filed/scanned in a timely manner.
Maintain and develop knowledge and skills in all Customer Service products and processes.