Customer Service Manager - Liberal, KS (Main)

Equity Bank•Liberal, KS

3d•Onsite

About The Position

Equity Bank is hiring a full-time, hourly Customer Service Manager for its retail banking team in Liberal, Kansas. The position provides onsite leadership for retail bank employees, supports the Branch Manager with team coaching and sales management, and helps grow the bank’s deposits, loans, and non-interest income. The manager recommends banking products and services that meet clients’ needs, oversees daily work and operating procedures, supports employee development, and contributes to hiring, scheduling, compensation, promotion, and disciplinary decisions. The role promotes a welcoming and professional client experience, resolves client issues, performs teller duties as needed, and approves employee transactions within assigned authority. It also requires following applicable banking laws, regulations, and internal policies, supporting compliance across the team, and completing periodic compliance training. Travel to Wichita, Kansas, for a required week-long training during the first week of employment is required.

Requirements

High school diploma or equivalent.
Excellent interpersonal, verbal, and written communication skills.
Computer proficiency in Windows-based systems.
Ability to maintain a high degree of confidentiality.
Strong attention to detail and organizational skills.
Ability to work with a team to determine solutions.
Ability to travel to Wichita, Kansas, during the first week of employment for required week-long training.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Partner with the Branch Manager on sales management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
Provide onsite leadership and motivation and direct the daily work of at least 2–4 retail bank employees.
Make recommendations and decisions regarding employee hiring, compensation, work schedules, promotions, and discipline.
Implement operating procedures and protocols.
Train and develop bank team members for their current and future roles.
Recommend and provide accounts, loans, and services that address clients’ financial needs.
Assist the Bank Manager in achieving budgeted targets for deposit and loan growth and non-interest income.
Control bank expenses as appropriate and demonstrate operational soundness to minimize risk and maintain quality production.
Make referrals to bank partners that generate additional revenue for the bank.
Demonstrate excellent customer service and ensure the retail bank team does the same.
Help create a welcoming, engaging, and professional environment for clients and the team.
Proactively resolve client issues and ensure the team follows through.
Perform teller duties as needed and approve transactions for other employees within assigned authority limits.
Understand and follow applicable laws, regulations, policies, and procedures, including business ethics, Bank Secrecy Act, anti-money laundering, information security, and suspicious activity reporting requirements.
Follow deposit account opening procedures and internal suspicious activity referral processes, as appropriate.
Work with clients to understand their normal account activity, as appropriate.
Complete periodic compliance training and assist the Bank Manager in ensuring the team follows applicable requirements.
Travel to Wichita, Kansas, during the first week of employment for required week-long training.
Perform other duties as assigned or required.