Customer Service Manager - Liberal, KS (Main)

Equity Bank•Liberal, KS

12h•Onsite

About The Position

Equity Bank is hiring a team-oriented, community-focused Customer Service Manager for its Retail department in Liberal, Kansas. The role provides onsite leadership for retail bank employees, supports branch performance and growth, and helps deliver a superior customer experience. The manager works with the Branch Manager on employee coaching and development, business targets, operational soundness, and compliance. The position also performs teller duties as needed and approves employee transactions within assigned authority limits. The position regularly works in an office setting and uses computers and electronic media. It requires standing, walking, bending, and squatting regularly, may involve stooping, kneeling, crouching, or reaching, and occasionally requires carrying, lifting, moving, or pushing up to 25 pounds. The employee must be able to talk and listen to others. Required training takes place in Wichita, Kansas, during the first week of employment for one week.

Requirements

High school diploma or equivalent.
Excellent interpersonal, verbal, and written communication skills.
Computer proficiency in Windows-based systems.
Ability to maintain a high degree of confidentiality.
Strong attention to detail and organizational skills.
Ability to work with a team to determine solutions.
Ability to travel to Wichita, Kansas, during the first week of employment for required week-long training.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Partner with the Branch Manager on sales management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
Provide onsite leadership and motivation and direct the daily work of at least 2–4 retail bank employees.
Make recommendations and decisions concerning employee hiring, compensation, work schedules, promotions, and discipline.
Implement operating procedures and protocols.
Train and develop bank team members for their current and future roles.
Recommend accounts, loans, and services that address clients’ financial needs.
Assist the Bank Manager in achieving budgeted deposit and loan growth and non-interest income targets.
Control bank expenses as appropriate.
Demonstrate operational soundness to minimize risk exposure and maintain quality production.
Make proactive referrals to bank partners that generate additional bank revenue.
Demonstrate excellent customer service and ensure the retail bank team does the same.
Assist the Bank Manager in creating a welcoming, engaging, and professional environment for clients and employees.
Proactively resolve client issues and ensure follow-through by the retail bank team.
Perform teller duties as needed.
Approve transactions for other employees within assigned authority limits.
Understand and follow applicable laws, regulations, policies, and procedures, including business ethics and conduct, Bank Secrecy Act, anti-money laundering, information security, and suspicious activity reporting requirements.
Follow deposit account opening procedures and internal suspicious activity referral processes, as appropriate for the role.
Work with clients to understand their normal account activity, as appropriate for the role.
Complete periodic compliance training.
Assist the Bank Manager in ensuring the bank team follows applicable compliance requirements.
Perform other duties as assigned or required.